Refund/Returns Policy

Refunds

As our products are custom made, we do not offer refunds or exchanges on any products unless they are defective. If there is an issue with your order, please reach out to us and we will be happy to help.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@newplates.ie

Exchanges

We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@newplates.ie

Need help?

Contact us for questions related to refunds and returns.